The Colca Valley and its mountain road at dawn

Need medical help?

We care for you 24 hours a day in Chivay and Puno, at your hotel or at our clinics.

What to do if you need care

Three steps so our team can reach you or receive you at the clinic.

  1. Call or message us

    Use the emergency line or WhatsApp. We answer 24 hours a day.

  2. Tell us where you are

    Give us the name of your hotel or lodging and the town.

  3. Follow the team’s guidance

    We treat you at your hotel or receive you in Chivay or Puno.

Two members of the Andean Assistance team at the door of the Chivay clinic

Feeling the altitude?

Headache, nausea or tiredness on arrival are common. If you are short of breath at rest, call us right away.

Read the guide

Find us in Chivay and Puno

We are here whenever you need us

Tell us where you are and how we can help.

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